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Training Developer Contact Center
Company: Global Financial Service Firm
Location: Philadelphia Pennsylvania
Category: Customer Service
Job Description:
POSITION OBJECTIVE: To assist in planning executing and evaluating the training for service retention and growth activities within the Call Center to support the corporate goals for growth retention and quality service. The scope of activities includes writing very detailed training specs modules and presentations for new and existing initiatives and campaigns updating our knowledge management system and managing outsourced call center training staff with front line responsibilities for current and prospective customers. MAJOR DUTIES 1. 45% Plans activities for the trainers to (See More)
You may also want to:Location: Philadelphia Pennsylvania
Category: Customer Service
Job Description:
POSITION OBJECTIVE: To assist in planning executing and evaluating the training for service retention and growth activities within the Call Center to support the corporate goals for growth retention and quality service. The scope of activities includes writing very detailed training specs modules and presentations for new and existing initiatives and campaigns updating our knowledge management system and managing outsourced call center training staff with front line responsibilities for current and prospective customers. MAJOR DUTIES 1. 45% Plans activities for the trainers to (See More)
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